Shipping & Returns
Return Regulations by Type
Products - Fixture, Abutment, Tool, etc.
|
Return Type |
Return Regulation (After March 2023 Shipment) |
|
Exchange |
Within 12 months after shipment |
|
Different Customer Transaction |
Within 12 months after shipment |
|
Expired Product |
Not Allowed |
|
Damaged (Writing, Opened Packaging) |
Not Allowed |
*Sales representatives must regularly check the inventory at customer sites and process returns for unnecessary stock (within 6 months).
KIT
|
Return Type |
Return Regulation |
|
Exchange |
Within 1 month after shipment |
|
Different Customer Transaction |
Not Allowed |
|
Expired Product |
Not Applicable |
|
Damaged (Writing, Opened Packaging) |
Not Allowed |
Materials - A-Oss, Q-Oss, Collagen, OssMem, OssGuide, SureOss, GBR, etc.
|
Return Type |
Return Regulation (After March 2023 Shipment) |
|
Exchange |
Within 6 months after shipment |
|
Different Customer Transaction |
Within 6 months after shipment |
|
Expired Product |
Not Allowed |
|
Damaged (Writing, Opened Packaging) |
Not Allowed |
*Sales representatives must regularly check the inventory at customer sites and process returns for unnecessary stock (within 6 months).
VUSSEN – Toothpaste, Toothbrush
|
Return Type |
Return Regulation |
|
Exchange |
Within 1 month after shipment |
|
Different Customer Transaction |
Not Allowed |
|
Expired Product |
Not Allowed |
|
Damaged (Writing, Opened Packaging) |
Not Allowed |
Small Equipment - SM3, SM5, IMPLA-NX, E-Driver, N1, etc.
|
Return Type |
Return Regulation |
|
Exchange |
Not allowed unless there is a significant functional defect |
|
Different Customer Transaction |
Not Allowed |
|
Expired Product |
Not Applicable |
|
Damaged (Writing, Opened Packaging) |
Not Allowed |